14-day money-back guarantee
If you are not satisfied with your paid subscription, you can get a full refund within 14 days of the charge, as long as you have used less than 5 hours of AI Clipping since that charge.
This Refund Policy applies to all paid subscriptions purchased through StreamClip. Subscriptions purchased from October 27, 2026 outside Chile are sold by Polar Software, Inc. ("Polar") acting as Merchant of Record; subscriptions in Chile are paid through MercadoPago; earlier subscriptions elsewhere are billed by Paddle.com Market Limited ("Paddle"). This policy is what we commit to approve; it does not limit any right that the law or Polar's Terms of Service (or Paddle's Buyer Terms, for earlier subscriptions) give you.
1. 14-Day Refund Guarantee
You are entitled to a full refund on any paid subscription charge within 14 days of that charge, as long as you have used less than 5 hours of AI Clipping (hours of video analyzed) since that charge. This applies to monthly and annual plans alike.
AI Clipping hours are the main cost of running the service, and 5 hours is enough to try it on one or two streams. If you have used 5 hours or more since the charge, the charge is not refundable, but you can still cancel at any time and keep access until the end of the billing period.
To request a refund, contact us at billing@streamclip.io with the subject line "Refund Request" and include your registered email and transaction date. We will process your request within 5–10 business days.
2. Subscription Cancellation
You may cancel your subscription at any time from your Account Settings. Upon cancellation:
- Your plan remains active until the end of the current billing period.
- No further charges will be made after the current period ends.
- If the cancellation occurs within 14 days of the charge and you have used less than 5 hours of AI Clipping since that charge, you may request a full refund under Section 1.
3. Billing Errors
If you believe you have been charged incorrectly (duplicate charge, charge after cancellation, or wrong amount), contact us at billing@streamclip.io within 30 days of the incorrect charge. We will investigate and, if an error is confirmed, issue a correction or refund promptly.
4. How Refunds Are Processed
Refunds are issued by the company that billed you (Polar for subscriptions purchased outside Chile from October 27, 2026; MercadoPago in Chile; Paddle for earlier ones) and credited to the original payment method, including any tax charged. Depending on your bank or card issuer, the refund may take 5–10 business days to appear on your statement.
You may also contact Polar at support@polar.sh, or, for earlier subscriptions, Paddle through paddle.com/help.
5. Chargebacks
Before initiating a chargeback with your bank, please contact us directly at billing@streamclip.io. We resolve billing disputes quickly and fairly. You can also contact SERNAC (Chile's National Consumer Service) or the competent local court if the matter is not resolved to your satisfaction.
6. Legal Right of Withdrawal (Ley N° 19.496)
Under Article 3 bis of Chile's Consumer Protection Act (Ley N° 19.496), you may withdraw from a distance purchase within 10 business days of the transaction, unless the provider has expressly stated otherwise. StreamClip expressly states that the right of withdrawal is subject to the same condition as Section 1: it applies only while you have used less than 5 hours of AI Clipping since the charge. Within that limit, our 14-day guarantee is longer than the statutory period. To exercise your statutory withdrawal right, notify us at billing@streamclip.io with the subject line "Withdrawal – Ley 19.496".
7. Contact
For refund requests or billing inquiries:
billing@streamclip.io
Include your registered email and transaction date in your message.
DYL SOLUCIONES LIMITADA · RUT 78.098.669-7 · Santiago, Chile